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Setting-Up Your New CGAZ.COM Account Using Dial-Up Networking -
Troubleshooting Troubleshooting
If you have not
successfully connected to CGAZ.COM, confirm that your modem is correctly
installed; that the telephone number has been entered correctly
Click
Here to get the list of CGAZ.COM Dial-Up
Numbers
then redial, taking
care to enter the username and password correctly, just as they
appear on your CGAZ.COM introductory letter. Remember that these fields are
case-sensitive. Lower case letters must be entered as such. Check to make
sure that the CAPS lock is not on. If this does not work you will
want to check your Networking settings.
- Click the
Start button in the left-hand
corner of your desktop. Then select Settings and
Control Panel from the lists that
appear.
- The Control Panel window will appear.
Select the icon labeled Network.
- Select
TCP/IP -> Dial-Up Adapter in the Network
Configuration List.
- Click the Properties button.
- Click the tab labeled IP
Address. Be sure the option labeled
Obtain an IP address automatically is selected.
- Click the tab labeled
Gateway, there should be no
gateways in the option box. If any gateways exist they must be
deleted.
- Click the tab labeled
DNS. Be sure the option
labeled Disable DNS is
selected.
- Click the tab labeled Advanced, Be sure this protocol is
set to the default protocol.
- Click the tab labeled WINS
configuration. Be sure the option labeled
Disable WINS Resolution is
selected.
If TCP/IP -> Dial-Up Adapter is NOT on the
List
- Click the Add button.
- Next select Protocol
- Select Microsoft from the left-hand pane of the window that appears,
and TCP/IP from the right-hand
pane.
- Click OK. You may be asked for your Windows 95 or 98 CD.
If, after confirming all of this you are still
unable to connect, contact CGAZ.COM Customer Service at
(520) 316-8000
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reserved |