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    new general #8


    Fixing Problems in Dial-Up networking.

    Does your computer connection take 10 to 20 seconds to establish? If so, you may have a problem with your computer configuration.

    This can happen because you upgraded your operating system or you have added new software from another vendor that has reset your settings globally (to guarantee a good connection for the other vendor's application) and unfortunately impacted your connection with CGAZ.COM.

    As annoying as this may be, the fix is usually a quick one and straightfoward.

    Modifiying your CGAZ.COM Dial-up Networking

    Go to the My Computer icon on your desktop and click. Next click on the Dial-up Networking icon and select Properties

    In the properties window, you will find several settings that can impact the length of time and sucess rate for your Internet connections. These settings also affect the manner in which you transfer data over the Internet. As background, all of your traffic through CGAZ.COM is done with TCP/IP or (Transmission Control Protocol/Internet Protocol or just IP, for short). Any other protocol, most likely, is wasted effort.

    Microsoft settings now begin by activating many possible protocols, including ones that are not required for your CGAZ.COM session. This slows everything down. Under Server Types:

    1. The Dialup Server Type is PPP for 95, 98, NT etc.
    2. Log on to network should not be checked.

    For your protocol settings:

    1. Make sure that TCP/IP is the only protocol that should be checked. No not check NetBEUI or IPX/SPX.

    Finally, it is possible that you may need to set the TCP/IP settings for this particular connection. Make sure the following are checked:

    • 1. Server Assigned IP addresses
    • 2. Server Assigned Name Server Addresses
    • 3. IP Header Compression
    • 4. Default Gateway

    At this point, remember to use the OK button to exit these screens, otherwise, if you were to just "X out," you will not save any changes.

    Checking the Network Settings

    Go to the Start Button that is usually located in the lower left hand corner of your desktop screen. Select the Settings option and then the Control Panel option. Next, the Control Panel has icons for most of the major settings for the computer. Find the Network icon and click it. This opens up the Network setting control panel.

    In the configurations box, select TCP/IP -> Dialup Adapter or, if this doesn't exist, select TCP/IP by clicking once with the left mouse button. Next, below this white box and to the right is a Properties button which you should click.

    In the PROPERTIES window, you have several grey folder-like tabs. We will confim the following key settings:

    • IP Address should be set to Obtain an IP address automatically. (It will be assigned when you connect to CGAZ.COM)
    • WINS Configurationshould be set to Disable WINS resolution.
    • Gateway should be left blank. (It will also be assigned when you connect to CGAZ.COM)
    • DNS Configuration should be set to Disable DNS.
    • Advanced should have a gray check or a live black check for Set this protocol to be the default protocol.

    These settings should improve your connection speed and improve delays in the transfer rate of your Internet activity.

    If you continue to experience problems, please contact CGAZ.COM either by email to service@cgaz.com, or by phone at (301) 657-0863 or 1 (877) 874-4266.

     

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